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Sustainable Sicily: Privacy & Cookies Policy

At Sustainable Sicily, protecting your privacy is part of our commitment to responsible, conscious, and respectful travel. This Privacy Policy explains how we collect, use, and safeguard your personal data across our website, emails, and social media channels. By interacting with our content or using our services, you agree to the practices described here.

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Who We Are

Sustainable Sicily is a collaborative initiative dedicated to promoting the cultural, natural, and human richness of Sicily through a network of local partners committed to sustainability. We design and support activities that foster conscious travel, community empowerment, and the preservation of our island’s identity. Our headquarters are located at Via Emanuele Giaracà 17, 96100 Siracusa (Italy), and all communications and updates are shared through our official website.

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What Information We Collect

We collect two main types of information:

1. Personal Information
This includes details that can identify you—such as your name, email address, phone number, billing address, and other details you provide during inquiries or bookings.

2. Non-Personal Information
We also collect general demographic information (such as age range or country), and usage data that helps us improve our services.

Providing some of this information is necessary to process bookings and offer personalized services. You can always choose what to share with us, but without certain data, we may not be able to confirm or provide specific services.

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Automatically Collected Data

When you visit our website, we may collect technical data such as your IP address, browser type, pages viewed, and referral sources. This helps us understand how users engage with the site and improve both your experience and our environmental footprint by avoiding unnecessary communications.

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User Contributions

If you share reviews, stories, or photos with us, they may be published on our website or social media, always with care and credit. If you include personal information in your content, it may be publicly visible. Please contribute mindfully.

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Cookies and Tracking Technologies

We use cookies to enhance user experience and minimize digital waste:

First-party cookies
These help us remember your preferences, track usage patterns, and deliver relevant content.

Third-party cookies
Trusted partners may use their own cookies to help us improve performance or personalize communication. These are governed by their respective privacy policies.

Web beacons
These small tracking tools allow us to monitor traffic flow and email effectiveness while preserving a light digital footprint.

You can disable cookies in your browser settings at any time, though some features may be limited without them.

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How We Use Your Data

We use your data to:

• Manage bookings and deliver services

• Communicate updates or confirmations

• Send relevant and respectful marketing (only with your consent)

• Analyze trends and improve our offerings

• Resolve issues and protect against fraud

• Meet legal requirements and ensure platform security

We never sell your personal data. It is only shared with third parties when necessary to fullfill your request or as required by law.

 

Social Media and External Platforms

Our site and content may link to or integrate with third-party platforms (like Instagram or Facebook). Please review their privacy settings separately, as we do not control their policies.

 

Sharing with Service Providers

We may share your information with trusted local collaborators—such as guides, transport providers, or hosts—exclusively to fulfill your booking. These providers are selected for both professionalism and alignment with our sustainability values.

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Legal Disclosures and Anonymized Data

We may disclose data if legally required, or to protect our rights and safety. Additionally, we may share anonymous, aggregated data (e.g., most popular destinations) for analysis or communication purposes—this never includes personal information.

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Your Communication Preferences

If you opt in, you may receive curated updates, seasonal offers, or stories. You may unsubscribe at any time by contacting us at info@sustainablesicily.com. We will still send necessary updates about active bookings or policy changes.

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Updates to this Policy

This policy may evolve to reflect changes in services or legal requirements. Any updates will be published here. Continued use of the website after changes implies acceptance of the updated terms.

Last updated: October 2023

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Copyright Notice

All content on this site is protected by copyright and intellectual property laws. No part of the website may be reproduced or redistributed without written permission.

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Contact

For any questions about this policy or how your data is handled, please contact:

Sustainable Sicily SRLs
Via Emanuele Giaracà 17
96100 Siracusa – Italy
info@sustainablesicily.com